Exceptional hospitality often means going above and beyond the ordinary. Surprise upgrades, personalized notes, or complimentary services can leave a lasting impression on your guests. These small gestures of kindness and thoughtfulness can turn a one-time guest into a loyal customer.
Encouraging employees to find creative ways to delight guests. Whether it’s a special treat for a returning guest or accommodating a unique request, these moments of exceptional service are what set great hospitality brands apart.
DSMS offers workshops, guest lectures, and seminars designed to provide insights from industry professionals and enhance your knowledge about latest trends and best practices. We strongly encourage you to take full advantage of the practical training opportunities, such as internships, on-campus training facilities, and on-the-job training within the industry. These hands-on experiences are invaluable in building the skillset you need, to become future leaders in the hospitality industry.
